Head of Customer Experience Supply Chain Management RBS
Niki leads a team of Supply Chain professionals at RBS that work with business stakeholders to understand business goals and help them to define business and supply chain strategies. The team are also responsible for sourcing, negotiating and contracting with suppliers delivering communications services, marketing services, external facing website design and maintenance, customer communications services and platforms. The team also support the ongoing management of the supplier relationships after on-boarding, driving continuous improvement and added value from our supplier relationships. Niki will be presenting a joint case study with a Marketing stakeholder ‘Collaborating with Marketing to drive media transformation – how to make the transition from paid and owned to earned media in a channel agnostic campaign’ on 11th June.